Annual Volunteer Compliance

Thank you for taking time to complete the annual volunteer compliance questionnaire. We appreciate your commitment and keeping up to date with important information. Please reach out to a member of Volunteer Services at (608)756-6739 with any questions or assistance required with completing this form.

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1. The Mercyhealth mission statement is the following:

1. The Mercyhealth mission statement is the following: A. Exceptional healthcare services with a passion for making lives better B. Always seek excellence C. With all my heart, with my entire mind D. To provide exceptional health care services, resulting in healing in the broadest sense

Unsure? Please see volunteer handbook for more information.
2. Everyone working in the hospital carries the responsibility of the safety and well-being of our patients and visitors. It is important everyone is aware of the signs and symptoms of stroke. The letter ‘B’ in BE FAST stands for:

2. Everyone working in the hospital carries the responsibility of the safety and well-being of our patients and visitors. It is important everyone is aware of the signs and symptoms of stroke. The letter ‘B’ in BE FAST stands for: A. Bedside B. Balance C. Bright Lights D. None of the Above

Unsure? Please see volunteer handbook for more information.
3. What is the correct method for reporting a possible Mercyhealth policy violation?

3. What is the correct method for reporting a possible Mercyhealth policy violation? A. Contact the Volunteer Manager (608) 756-6713. B. Report information to a leader on your unit or location C. Contact the Compliance Office at 608) 756-6156. D. All of the above are options to report a violation

Unsure? Please see volunteer handbook for more information.
4. When using hand sanitizer, I should

4. When using hand sanitizer, I should A. Apply dime-sized alcohol gel to palm of one hand B. Rub hands together until dry C. Cover all surfaces of the hands and fingers including beneath fingernails D. All of the above

Unsure? Please see volunteer handbook for more information.
5. The only way to protect patient privacy and confidentiality is:

5. The only way to protect patient privacy and confidentiality is: A. Only access the information needed for your job. B. NEVER talk about patients in any way that would make them identifiable to others. C. Don’t ask confidential questions unless you really need to know the answers to do your job. D. Do not look up your own information or a relative’s information on EPIC. E. All of the Above

Unsure? Please see volunteer handbook for more information.
Volunteers are allowed in patient isolation rooms

False - only appropriate medical professionals are allowed in isolation rooms.
Volunteers should report safety hazards only if someone gets hurt

False – You should always report concerns to or hazards to prevent others from injury
When talking with others, we respect all diverse customers that we come in contact with; we do not judge a person by how they look, speak, act, or their beliefs

True - All are treated with respect and dignity.
Mercyhealth has a system-wide, plain language emergency alert system to ensure the safety of our partners, patients and visitors at any of our facilities.

True - alert meanings are easily recognizable.
If I am experiencing any cold-like symptoms I should come to the hospital and let Volunteer Services know

False – Please contact volunteer service at (608)756-6739 to discuss your symptoms and if it would be appropriate for you to attend your shift
Mercyhealth has a no photos or video policy for all people in all areas of the hospital

True - no photos are allowed to ensure confidentiality.
Critical Moments of Service is a partner and volunteer’s behavior standard to ensure respect, professionalism, safe and caring environment, privacy and confidentiality, and good communication

True - please see volunteer handbook for more information.
All Mercyhealth partners, whether an employee or volunteer, have a responsibility to respect and maintain patient confidentiality at all times

True - please see volunteer handbook for more information.
Mercyhealth requires that all hospital based volunteers complete an application, receive a personal interview, general orientation, submit health requirements, sign paperwork, complete a background check and role specific training.

True - please see volunteer handbook for more information.
To remain in active volunteer status, volunteers are asked to complete a minimum of 25 hours annually and volunteer twice per month.

True - please see volunteer handbook for more information.